Societal Impact

Customer Engagement Loop

Run the FDE loop: ambiguous brief → scope → prototype plan → eval criteria → handoff memo.

Customer Engagement Loop

FDE · ambiguity → ship

You are the Forward Deployed Engineer in the room. Turn a fuzzy executive ask into a pilot you can defend to risk, nursing leadership, and product.

A regional hospital network wants "Claude that can help nurses with discharge instructions." They have Epic, 12 hospitals, mixed network quality, a risk team that hates surprises, and a 6-week pilot window. A VP said: "Just make it work like ChatGPT but for us."

1. Clarify the job-to-be-doneName the workflow, user, and non-goals. Kill the ChatGPT fantasy.2. Scope a 6-week pilotTime-box. One site, one workflow, measurable outcome.3. Integration sketchFDEs draw the system, not a prompt poem.4. Eval + release criteriaIf you can’t name a no-go, you don’t have a pilot.5. Handoff / expansion memoClose the loop: product feedback + customer ownership.

Loop score: 0/100

Strengthen: 1. Clarify the job-to-be-done
Strengthen: 2. Scope a 6-week pilot
Strengthen: 3. Integration sketch
Strengthen: 4. Eval + release criteria
Strengthen: 5. Handoff / expansion memo